Operations Portal System Update

posted Apr 7, 2015, 9:55 AM by Ken Narkiewicz   [ updated Apr 8, 2015, 4:32 AM ]

The Operations Portal update was completed successfully yesterday evening and all systems are restored.

UPDATE: ServiceNet Emergency Maintenance Pager Issue

posted Apr 3, 2015, 1:34 PM by Ken Narkiewicz   [ updated Apr 4, 2015, 12:34 PM ]

The Maintenance pager issue has been resolved. You can now call it directly as usual for maintenance emergencies by dialing 413-261-2800.

Help ServiceNet by Shopping

posted Dec 2, 2014, 8:00 AM by Wendy Payson

Amazon has a program called AmazonSmile.  AmazonSmile is a website operated by Amazon that lets you enjoy the same wide selection of products, low prices, and convenient shopping features as on Amazon.com. The difference is that when you shop on AmazonSmile (smile.amazon.com), the AmazonSmile Foundation will donate 0.5% of the purchase price to the eligible charitable organization of your choice.  And, that choice could be ServiceNet!  Please help us spread the word, and please consider visiting www.smile.amazon.com) the next time you need to shop online.

Staff Satisfaction Survey

posted Dec 1, 2014, 12:55 PM by Wendy Payson

Please click on the following link to participate in our Staff Satisfaction Survey. http://www.surveymonkey.com/s/RQ3Y83P.  By participating, you will be helping us to make ServiceNet a better place to work, and you will also be helping us to provide excellent outcomes.  All survey responses are anonymous and confidential.  There is no way to trace responses to a person or a program.  Please respond openly and honestly.  The survey closes on December 31, 2014.  If you have any questions, please contact Seth Dunn at 413.585.1361 or sdunn@servicenet.org.

Clinics Closing at 3:00

posted Nov 26, 2014, 8:46 AM by Wendy Payson

All of outpatient clinics will be closing at 3:00 p.m. today to uphold our responsibility for the safety of our clients we serve. The prediction of the the heavy holiday travel and the weather, compel this decision.

Grand Opening Celebration

posted Nov 13, 2014, 11:52 AM by Wendy Payson

Please join us for the Grand Opening of Prospect Meadow Farm's Career Training and Exploration Center.  Friday, November 21, 3:00 - 5:00 p.m., 62 Main Street, Hatfield (behind Hatfield Center Store).  Come explore the center, meet some of the people we serve, and see firsthand how meaningful activity improves lives.  Hope to see you there!

Fit Together Halloween Party

posted Oct 28, 2014, 11:50 AM by Wendy Payson

Fit Together is hosting a Halloween Party in the Nonotuck Mill conference room on Halloween, Friday, October 31, from 5:30 - 7:30 p.m.  There will be snacks, games, music, and other fun activities.  Please consider bringing your program participants to this fun event!

Clinic and King Street Phone System Restored

posted Oct 25, 2014, 6:09 AM by Ken Narkiewicz

The phone system has been restored, as of 8:20 am, Sat. Oct. 25th.

Clinic and King Street Phone System Outage

posted Oct 25, 2014, 4:34 AM by Ken Narkiewicz

Northampton experienced a brief power outage yesterday evening which took down the Pleasant Street Clinic phone system. Because this system is integrated with King Street as well as the Greenfield Clinic, all 3 locations are currently without phone or voicemail service. Technicians have been dispatched and are working to correct the issue as quickly as possible.

Ongoing Server Maintenance

posted Oct 8, 2014, 10:19 AM by Randy Benoit   [ updated Oct 15, 2014, 6:18 AM ]

The I.T. Department will begin rolling out a new backup system, starting with all network servers.  This may require server restarts, and if needed, will start at approximately 11p.m. EST.

The following sites that may experience downtime tonight are:

Northampton Clinic

296 Nonotuck St

Greenfield Clinic

We apologize for any inconvenience this may cause.  Thank you for you continued patience.

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