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Telephone Quality of Services Issues - Fri., 7/12

posted Jul 12, 2019, 6:36 AM by Taylor Wadsworth Lescarbeau

Information Technology is aware that some staff members may be experiencing quality of services issues with their telephones. We are working as quickly as possible with the vendor to resolve the problem. At this time we are asking that staff hold off on creating IT Service Request tickets for anything related to telephone, Zultys Mobile Communicator, or MXIE/ZAC related issues; while we work to resolve the issue.

Updates to follow. We will communicate an expected time to resolution as soon as possible. Thank you for your patience

Email

posted Jul 3, 2019, 5:41 AM by Israel Mercado   [ updated Jul 3, 2019, 6:00 AM by Ruth Randall ]

Greetings,


We are currently experiencing some email issues.  We tend to have the issue resolved as quickly as possible.

We are estimating the issues will be resolved by 11am

Thank you,

June 2019 ServiceNotes

posted Jun 21, 2019, 9:47 AM by Andrew Drewnowski

https://mailchi.mp/3a58f51d02e3/june2019servicenotes

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RESOLVED - Zultys Mobile Communicator (ZAC) and MXIE Availability Issues - Mon., 6/17/19

posted Jun 17, 2019, 8:23 AM by Taylor Wadsworth Lescarbeau   [ updated Jun 17, 2019, 10:41 AM ]

The issues reported regarding logging in to the Zultys Mobile Communicator app on cell phones and/or the MXIE desktop application on computers reported today, Monday, 6/17/19, were resolved at approximately 1:00pm ET. Thank you for your patience. To report any service availability issues after this time, please contact the submit an IT Service Request or call the IT Help Line at 413-587-7777.

RESOLVED - Time Clock Availability Issues - Mon., 6/17/19

posted Jun 17, 2019, 7:37 AM by Taylor Wadsworth Lescarbeau   [ updated Jun 17, 2019, 2:50 PM ]

The issues clocking in/out on Datis Time Clock Tablets reported Friday, 6/14/19, were resolved at approximately 4:30pm ET, today, Monday, June 17, 2019. Thank you for your patience. To report any service availability issues after this time, please contact the submit an IT Service Request or call the IT Help Line at 413-587-7777.

COMPLETED - Email Maintenance - Wed., 6/12

posted Jun 12, 2019, 1:35 PM by Taylor Wadsworth Lescarbeau   [ updated Jun 18, 2019, 11:09 AM ]

On Wednesday 6/12/19, beginning at 6:00PM, Outlook Web Access (Exchange) email will be unavailable as IT performs maintenance on the Exchange server.  

Service(s) affected: email.servicenet.org

Who is affected: ServiceNet Staff

How will they be affected: Exchange (ie. Outlook Web Access) may experience delays in sending and receiving emails or be unavailable during this time.

Reason for event: Enable circular logging for load balancing and restart databases in preparation for O365 migration

Start Time: 6:00PM

End Time: 9:00PM

To report any service availability issues after this time, please submit an IT Service Request or call the IT Help Line at 413-587-7777.

Come join us at one of our upcoming Benefits Fairs!

posted Jun 12, 2019, 7:02 AM by Andrew Drewnowski   [ updated Jun 12, 2019, 9:46 AM ]

Talk with our representatives and learn more about the fine points of ServiceNet’s

  • Health Insurance plan options
  • Dental Insurance
  • Flexible Spending Account
  • Life Insurance and Retirement plans

Wednesday, June 12th  10am – 12noon – Village Hill, 21 Olander Drive, Northampton

Friday, June 14th  10am – 12noon – 1236 Main Street, Holyoke

Wednesday, June 19th  10am -12noon – The Jones Building, 21 Mohawk Trail, Greenfield

Thursday, June 20th  12noon – 2pm – 141 North Street, Pittsfield 





Transcranial Magnetic Stimulation (TMS) service launch 6/13

posted Jun 7, 2019, 11:05 AM by Andrew Drewnowski


COMPLETED - Outlook EMail Maintenance - TUESDAY 6/04/2019 5:00PM

posted Jun 4, 2019, 4:26 PM by Taylor Wadsworth Lescarbeau   [ updated Jun 18, 2019, 11:09 AM ]

At approximately 5:00PM on Tuesday 6/04/19, IT performed maintenance on Outlook Web Access email (email.servicenet.org). Email interdepartmentally was restored at approximately 10:00PM last night. Email can be sent to non-ServiceNet email, at this time, but staff may experience delays in receiving emails or be unavailable from non-ServiceNet email addresses at this time.

Our admin team has been working diligently to restore these services fully. We will communicate further if there is any delay in the restoration of services.

Thank you for your continued patience as we work as quickly as possible to resolve the problem.

At this time we are asking that staff hold off on creating IT Service Request tickets for anything related to Outlook email while we work to resolve the problem.

We will communicate as the system is brought back online.

May 2019 ServiceNotes

posted Jun 3, 2019, 9:36 AM by Andrew Drewnowski

https://mailchi.mp/808fccc5eb93/may2019servicenotes


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