MA Paid Family Medical Leave

posted Sep 20, 2019, 12:25 PM by Amy Miller

MA Paid Family Medical Leave


On June 28th, 2018, Massachusetts Governor Charlie Baker Signed Bill H.4640 into law. This bill establishes a mandatory statewide paid family and medical leave program, which will be administered by a new Department of Family and Medical Leave. The leave program will be financed through a combination of employer and employee contributions.



Every ServiceNet employee is required to sign the Employer Notice to W-2 Employees. Starting on September 23rd, this document will appear when you sign in to Datis.  Please read it carefully, as it briefly explains your rights and obligations under this law, and acknowledge it electronically.


What is the Paid Family Medical Leave (PFML)?

  • It is a program that covers both family leave and leave for an employee’s own sickness, injury or disability that did not result from their job.


What are the benefits under this program?

  • A total of 26 weeks for a combination of Paid Family and Medical Leave
  • Up to 12 weeks of Family Leave (includes active duty family military leave, plus bonding time)
  • Up to 20 weeks of Personal Medical Leave / Disability
  • Up to 26 weeks of caregiver benefit for service member
  • The weekly benefit will be up to 80% of an employee’s earnings


Who pays for this benefit?

  • You and your employer share the cost. Please note that you will have a new payroll deduction starting October 1, 2019, which will amount to .378% of your gross wages per pay period.
  • Benefits will be available starting on January 1, 2021 for employees taking medical leave, and on July 1, 2021 for employees taking care of an ill family member. For more information, please go to: https://www.mass.gov/orgs/department-of-family-and-medical-leave


How can I find out how much of a benefit I can receive, based on my income, and if I have to go out on paid family medical leave?

  • The state has done a wonderful job of creating resources to help us navigate through the PFML, and to answer questions about how this new law will work. Here is the link to the calculator they have created:




Thank you,

Bruno Calouro

Senior VP of Operations

FREE Flu Clinic

posted Sep 18, 2019, 10:32 AM by Andrew Drewnowski   [ updated Sep 20, 2019, 8:13 AM ]

September 2019 ServiceNotes

posted Sep 12, 2019, 7:54 AM by Andrew Drewnowski

If you did not receive the issue in your email, fill out the form below

Ticketing System

posted Sep 11, 2019, 7:27 AM by Israel Mercado



The IT department is experiencing some delays in the ticketing system.  We are having issues with tickets being duplicated, closed tickets being reopened and replies not being sent to the requester and or the technician. We are working as quickly as we can to get this resolved. 



Thank you all for your patience.

Benefit Comedy Show 9/7 at Academy of Music

posted Aug 30, 2019, 12:46 PM by Andrew Drewnowski

Comedian Jessica Kirson to Headline “Comedy Cause 3” at the Academy of Music
A benefit show for ServiceNet’s shelters

Comedy as a Weapon will present “Comedy Cause 3” at the Academy of Music on Saturday, September 7th at 8pm. Proceeds from the show will benefit ServiceNet’s shelters, which Comedy as a Weapon founder, Tim Lovett, found himself utilizing early in his career. 

Jessica Kirson (Jay Leno, HBO’s Crashing) will headline this hilarity for charity as Kim “Boney” Deshields (Nick at Nite’s funniest Moms, Wendy Williams) hosts the show. Other acts include Tim Lovett (Opener for Donnell Rawlings, Oak City Comedy Festival), and the Champion of the Comedy Royale. The Alchemystics will open the show with their blend of Reggae, Hip-hop, gritty Soul, and hard-driving Rock guaranteed to charge up any crowd. DJ Groove from Good Groove Entertainment will provide music throughout.   

Jessica Kirson is a powerhouse on stage. In an era when only 10% of all touring comedians are female, she stands out as one of the strongest comedians regardless of gender. Her act is a hilariously relatable performance of sheer silliness, vulnerability, and ridiculous characters. And her countless comedic character videos have racked up more than 30 million views on social media. Jessica’s material is suitable for all ages, creating a great opportunity for groups of friends and family to share a night out together. As her friend Dave Attell says, “I’d hate to follow her.”

This year, Jessica will be featured playing herself on the HBO series, Crashing, with Pete Holmes. She recently served as a consultant, producer, writer, and actor for the Robert DeNiro film,The Comedian. And she has appeared on The View, Kevin Can Wait, and The Tonight Show with Jay Leno. Jessica was recently awarded “Best Female Comic” by the MAC association in New York City, and she received the prestigious Nightlife Award for “Best Stand-up Comedian.” This fall, Comedy Central will feature Jessica in a special produced by Bill Burr. Jessica is a regular contributor to The Howard Stern Show, where she produces and stars in prank calls for the program.

WGBY's Connecting Point: Living in Recovery program

posted Aug 27, 2019, 7:54 AM by Andrew Drewnowski   [ updated Aug 28, 2019, 8:32 AM ]

Jay Sacchetti, Senior Vice President of Addiction, Shelter & Housing, and Vocational Services, and Joe Buyse, Program Director of the Living in Recovery program, were interviewed on WGBY's Connecting Point tv show.  They were there to discuss the $400,000 state grant ServiceNet was awarded to expand the program to help enhance recovery, providing a more full and enriching life to its members.

Server Related Issue

posted Aug 22, 2019, 7:44 AM by Israel Mercado   [ updated Aug 26, 2019, 7:11 AM ]

We are still experiencing some issues with several of our servers.  The IT department is currently working on the issue and hope to have some services restored today.  We will send out a follow-up email once restored.


Service(s) affected: central, web directory, idea system, ectracker, ticket system, tableau, and Ops portal

Who is affected: ServiceNet Staff

How will they be affected: Unable to log in to these services


Thank you,


posted Aug 14, 2019, 6:02 AM by Taylor Wadsworth Lescarbeau   [ updated Aug 14, 2019, 1:40 PM ]

Thank you for your patience as we rebooted all of the Datis clock in/out tablets today to update the new user experience. If your tablet did not receive an update or it did not come back online after the update, please submit an IT Service Request or call the IT Help Desk Line at 413-587-7777. The ePunch app interface for our Datis, clock in/out tablets, has been enhanced to provide an improved user experience. 

The following enhancements have been made in an effort to provide a more cohesive and modern user experience across devices:
-Refreshed design and colors
-Updated action button icons
-Personalized punch in and out messages displaying greetings and employee photos

July/August ServiceNotes

posted Jul 30, 2019, 1:23 PM by Andrew Drewnowski   [ updated Jul 30, 2019, 1:23 PM ]

If you did not receive the issue in your email, fill out the form below

Telephone Quality of Services Issues - Fri., 7/12

posted Jul 12, 2019, 6:36 AM by Taylor Wadsworth Lescarbeau

Information Technology is aware that some staff members may be experiencing quality of services issues with their telephones. We are working as quickly as possible with the vendor to resolve the problem. At this time we are asking that staff hold off on creating IT Service Request tickets for anything related to telephone, Zultys Mobile Communicator, or MXIE/ZAC related issues; while we work to resolve the issue.

Updates to follow. We will communicate an expected time to resolution as soon as possible. Thank you for your patience

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