Comcast Outages Have Been Restored

posted Jan 21, 2016, 9:04 AM by Ken Narkiewicz   [ updated Jan 21, 2016, 9:07 AM ]

Comcast was able to restore service ahead of schedule and all locations are back online.


posted Jan 21, 2016, 8:38 AM by Israel Mercado

Hello All,


Comcast is experiencing outages in our area and is affecting 50 Pleasant St, Homecare, and the Billing Offices.

Estimated time of service being restored is approximately 1:30 pm

OPs Portal back online

posted Oct 6, 2015, 11:17 AM by Eric Muehlberg

Ops Portal is now back online. Again, we apologize for the inconvenience and thank you for your patience.

OPs Portal Down

posted Oct 6, 2015, 9:50 AM by Eric Muehlberg

Ops portal is currently down for some unscheduled maintenance. A notice will be sent out when it comes back online. We apologize for the inconvenience and appreciate your patience with this matter.

Attention Electronic Timesheet Users!

posted Jul 17, 2015, 8:56 AM by Ruth Randall   [ updated Jul 17, 2015, 9:27 AM ]

There were some brief issues today between 11am and noon that have been resolved.

Electronic timesheets can be submitted now. We apologize for the inconvenience and thank you for your patience regarding this matter.

Stormy Weather and Technology Preparations

posted Jun 23, 2015, 5:21 AM by Ken Narkiewicz

Since there is the potential for strong/damaging storms this afternoon, I just wanted to remind everyone of some basic preparations to make with regard to agency technology:

  • Plan ahead for power/internet outages by printing required documentation, planning for paper-based data collection, fully charging laptops and cell phones ahead of time, etc.
  • Keep a corded phone on hand to plug in to the phone line in the event of a power outage. Many land-lines will still function with a standard, corded phone even if the power is out. Cordless phones will obviously not work without power.
  • Fill up your car’s gas tank and keep a charger for your phone and/or laptop handy.
  • Be sure to have plenty of batteries on hand for various devices and flashlights.
  • Copy important documents from desktop computers to laptops or usb thumb-drives for access during prolonged power outages (but do not copy client protected health information (PHI) to  unencrypted devices).
  • Report internet outages to the ServiceNet IT Help Line at 413-587-7777.
  • When possible, check the ServiceNet intranet home page (home.servicenet.org) for updates, or call the main ServiceNet number (413-585-1300) for further information and announcements. 
Take care and stay safe.

Ken Narkiewicz
Director of Information Technology

Holiday Time Issue Resolved

posted May 29, 2015, 12:28 PM by Eric Muehlberg

The holiday time issue has been resolved. You may now submit electronic timesheets that include holiday hours.

If you are still experiencing problems with your holiday time please submit a ticket to IT so that we may address the issue.

Thank you for your patience.

Holiday Time Issue

posted May 29, 2015, 9:36 AM by Eric Muehlberg

There has been an issue with electronic timesheets in which the amount of holiday hours available are incorrect. If you have any holiday hours that you need to include on your timesheet it will not allow you to save/submit your Timesheet. We are aware of the problem, and are working towards a speedy resolution. We apologize for any inconvenience this has caused.


Users who are not using Holiday hours can still submit timesheets successfully.

Operations Portal System Update

posted Apr 7, 2015, 9:55 AM by Ken Narkiewicz   [ updated Apr 8, 2015, 4:32 AM ]

The Operations Portal update was completed successfully yesterday evening and all systems are restored.

UPDATE: ServiceNet Emergency Maintenance Pager Issue

posted Apr 3, 2015, 1:34 PM by Ken Narkiewicz   [ updated Apr 4, 2015, 12:34 PM ]

The Maintenance pager issue has been resolved. You can now call it directly as usual for maintenance emergencies by dialing 413-261-2800.

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