Ongoing Server Maintenance

posted Oct 8, 2014, 10:19 AM by Randy Benoit   [ updated Oct 15, 2014, 6:18 AM ]

The I.T. Department will begin rolling out a new backup system, starting with all network servers.  This may require server restarts, and if needed, will start at approximately 11p.m. EST.

The following sites that may experience downtime tonight are:

Northampton Clinic

296 Nonotuck St

Greenfield Clinic

We apologize for any inconvenience this may cause.  Thank you for you continued patience.

Operations Portal Services Have Been Restored

posted Sep 18, 2014, 5:45 AM by Jessica Appleby   [ updated Sep 18, 2014, 1:48 PM by James Saccento ]

New Fit Together Sliding Scale

posted Sep 12, 2014, 8:20 AM by Wendy Payson

There is a new sliding scale available for ServiceNet participants at Fit Together. The range is $5-30/month on a sliding scale, chosen by the member and based on whatever they can afford to pay.  Options of payment include checks, cash, credit cards, or rep payee.  For more information, email the Fit Together at fittogether@servicenet.org.

Flu Clinic

posted Sep 12, 2014, 7:12 AM by Wendy Payson

There will be another free Flu Clinic on Wednesday, September 17, 1:00 – 3:00.  The clinic will be held at our offices at 355 Front Street in Chicopee.  Please sign up via email to Janet Cremins at jcremins@servicenet.org.  Please do not sign up through Ehana.  In addition, we are in the process of scheduling a Flu Clinic at the Greenfield and Northampton Outpatient Clinics.  As soon as it’s scheduled, we’ll pass that information along.

Big E Tickets

posted Apr 25, 2014, 6:55 AM by Wendy Payson

It's time to sign up for free group admission to the Big E.  In order to get our application in on time and insure our free attendance, Judy needs the information from program directors by June 6.  Please check your email for more details.  

Fire Extinguisher Renewal

posted Apr 7, 2014, 7:16 AM by Wendy Payson

It's time to get the fire extinguishers inspected!  Please see the schedule that was sent out to announcements to identify your appointed day and location for your program.  The first scheduled appointment starts on April 17th.  Also, please be sure to check off your program name and the number of extinguishers inspected at the completion of the inspection.  Thanks!

Operations Portal Maintenance Scheduled for this Weekend (Fri. evening through Sun. afternoon)

posted Mar 31, 2014, 6:30 AM by Ken Narkiewicz   [ updated Apr 1, 2014, 1:30 PM ]

The Operations Portal ("Ops") will be down for some scheduled maintenance this weekend beginning on Friday (4/4) at 6 pm. 

All items accessed through Ops will be unavailable until Sunday afternoon (4/6) while the maintenance is performed. Please plan accordingly

Feel free to contact the IT Department Help Line with any questions at 413-587-7777.

Staff Directory Improvements

posted Mar 28, 2014, 8:16 AM by James Saccento

Although it may not look all that different, we have added some features and made some big improvements to the accuracy and speed of the ServiceNet Staff and Program Directories.

Another change is that you will need to login with your ServiceNet username and password as the old login accounts will be disabled over the weekend.  There is more information about this on the login page.

Please review your own information as well your program information and report any errors to change-phone@servicenet.org.

You can get to the staff directory from the ServiceNet intranet or by going to http://directory.servicenet.org

Staff Recognition Dinner

posted Feb 28, 2014, 2:24 PM by Wendy Payson

The Staff Recognition Dinner will be held on March 28 at the Log Cabin.  More details can be found on the attached flyer.

Servicenet Systems Update: February 24, 2014

posted Feb 24, 2014, 2:12 PM by Jessica Appleby   [ updated Feb 24, 2014, 5:24 PM ]

The data center that houses ServiceNet’s information systems had a sudden power loss on Sunday morning between 1 and 3AM. 

The battery backup did not cover the time until the backup generator came online, so our servers lost power, creating corruption in some of our systems. We were able to restore all systems and data from backups with the exception of some Outlook users’ email and calendar information from between Feb 9th and Feb 22nd due to the data corruption. We are in the process of restoring that corrupted data to affected users which may take a few more days. 

Exchange service was restored as of 2:45PM on Monday Feb 24th. ServiceNet Gmail accounts and eHana were unaffected. We are investigating any other unexpected effects and will continue to update the intranet with relevant information. Please contact us if you have any specific concerns, and in the meantime please be extra vigilant with checking your calendar appointments and time-sensitive email within that two week period.

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