Systems Update: Ops Portal, 4/24/2014

posted by Jessica Appleby   [ updated ]

The Operations Portal is now functioning normally following this morning's service interruption. Thank you for your patience. 

Contest!! New Self-Service Password Reset System

posted by Ken Narkiewicz   [ updated ]

We are mid-way through our month long push to have all ServiceNet employees self-register on the new system!

To sweeten the deal, we will be having a contest as an incentive to register. We will be holding a drawing for a prize package consisting of several gift cards for local shops and restaurants (more info to follow). Since our registration window is 4 weeks, we will enter your name into the drawing once for each week you have already been registered. 

For example, if you registered right away during the first week--congratulations! You will have 4 chances in the drawing! If you registered during the second week, your name will be entered 3 times. Week 3 registrants will have 2 chances, and if you sneak in during the final week, you’ll have one chance in the drawing. Since we have extended the deadline to 2 weeks from today (May 7th) you can still get your name entered twice, so get going! 

Once May 7th has passed, you will not only be eliminated from a chance at the drawing, but your supervisor will begin nagging you more and more frequently until you register.

It only takes a couple of minutes to register, and then you will be able to manage your own password resets going forward, so get registered now and WIN! 
Step by step directions as a pdf here.
Head over to http://password.servicenet.org to begin.

Ken Narkiewicz
Director of Information Technology
ServiceNet, Inc.
IT Help Line 413.587.7777
Direct 413.582.4265

Systems Alert - XP and Security Essentials

posted Apr 11, 2014, 5:51 AM by Jessica Appleby   [ updated Apr 16, 2014, 6:41 AM ]

Late last night, Microsoft issued changes to Microsoft Security Essentials which can cause computers running Windows XP to crash unexpectedly.

Microsoft is working to resolve the issue and we will post updates on the Servicenet Intranet as they are available.

Please do not hesitate to contact the Helpdesk at 413-587-7777 with any questions.

Fire Extinguisher Renewal

posted Apr 7, 2014, 7:16 AM by Wendy Payson

It's time to get the fire extinguishers inspected!  Please see the schedule that was sent out to announcements to identify your appointed day and location for your program.  The first scheduled appointment starts on April 17th.  Also, please be sure to check off your program name and the number of extinguishers inspected at the completion of the inspection.  Thanks!

Operations Portal Maintenance Scheduled for this Weekend (Fri. evening through Sun. afternoon)

posted Mar 31, 2014, 6:30 AM by Ken Narkiewicz   [ updated Apr 1, 2014, 1:30 PM ]

The Operations Portal ("Ops") will be down for some scheduled maintenance this weekend beginning on Friday (4/4) at 6 pm. 

All items accessed through Ops will be unavailable until Sunday afternoon (4/6) while the maintenance is performed. Please plan accordingly

Feel free to contact the IT Department Help Line with any questions at 413-587-7777.

Staff Directory Improvements

posted Mar 28, 2014, 8:16 AM by James Saccento

Although it may not look all that different, we have added some features and made some big improvements to the accuracy and speed of the ServiceNet Staff and Program Directories.

Another change is that you will need to login with your ServiceNet username and password as the old login accounts will be disabled over the weekend.  There is more information about this on the login page.

Please review your own information as well your program information and report any errors to change-phone@servicenet.org.

You can get to the staff directory from the ServiceNet intranet or by going to http://directory.servicenet.org

Staff Recognition Dinner

posted Feb 28, 2014, 2:24 PM by Wendy Payson

The Staff Recognition Dinner will be held on March 28 at the Log Cabin.  More details can be found on the attached flyer.

Servicenet Systems Update: February 24, 2014

posted Feb 24, 2014, 2:12 PM by Jessica Appleby   [ updated Feb 24, 2014, 5:24 PM ]

The data center that houses ServiceNet’s information systems had a sudden power loss on Sunday morning between 1 and 3AM. 

The battery backup did not cover the time until the backup generator came online, so our servers lost power, creating corruption in some of our systems. We were able to restore all systems and data from backups with the exception of some Outlook users’ email and calendar information from between Feb 9th and Feb 22nd due to the data corruption. We are in the process of restoring that corrupted data to affected users which may take a few more days. 

Exchange service was restored as of 2:45PM on Monday Feb 24th. ServiceNet Gmail accounts and eHana were unaffected. We are investigating any other unexpected effects and will continue to update the intranet with relevant information. Please contact us if you have any specific concerns, and in the meantime please be extra vigilant with checking your calendar appointments and time-sensitive email within that two week period.

Systems Alert: February 24, 2014

posted Feb 24, 2014, 9:46 AM by Jessica Appleby

We are working on restoring email and calendar service for Exchange users. We hope to have service restored today and will update this page when we have more information. Thank you for your patience.

Training Reminder

posted Feb 24, 2014, 9:42 AM by Jessica Appleby   [ updated Feb 24, 2014, 9:44 AM ]

The next cycle of the New Managers Roundtable series will begin tomorrow: Tuesday, February 25. This training series is for all newly hired or newly promoted managers or for any manager that attended trainings in a previous cycle and missed one or more sessions. If you are a manager who was hired in the past year and missed one or more of these trainings in the past, you need to make them up. Please contact Elizabeth Petegorsky to add your name to the training in this cycle. 

Attendance at these trainings is mandatory for new managers. If there is any reason that you will be unable to attend, please email Elizabeth at epetegorsky@servicenet.org. If you are unsure whether or not you attended a specific training, please email Terry Carr at tcarr@servicenet.org and ask her to check for you. If you need visit Human Resources on the day of the training, please contact the main HR number at 413.387.1105.

Tomorrow, Tuesday 2/25: Session 1, Intro to Management at ServiceNet - Working with Our Unions 9:30-1:30, 296 Nonotuck St., Florence, Main Conference Room (1st Floor). Please bring your own lunch.

Elizabeth Petegorsky, LICSW
Director, Staff Development

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