Big E Tickets

posted Apr 25, 2014, 6:55 AM by Wendy Payson

It's time to sign up for free group admission to the Big E.  In order to get our application in on time and insure our free attendance, Judy needs the information from program directors by June 6.  Please check your email for more details.  

Fire Extinguisher Renewal

posted Apr 7, 2014, 7:16 AM by Wendy Payson

It's time to get the fire extinguishers inspected!  Please see the schedule that was sent out to announcements to identify your appointed day and location for your program.  The first scheduled appointment starts on April 17th.  Also, please be sure to check off your program name and the number of extinguishers inspected at the completion of the inspection.  Thanks!

Operations Portal Maintenance Scheduled for this Weekend (Fri. evening through Sun. afternoon)

posted Mar 31, 2014, 6:30 AM by Ken Narkiewicz   [ updated Apr 1, 2014, 1:30 PM ]

The Operations Portal ("Ops") will be down for some scheduled maintenance this weekend beginning on Friday (4/4) at 6 pm. 

All items accessed through Ops will be unavailable until Sunday afternoon (4/6) while the maintenance is performed. Please plan accordingly

Feel free to contact the IT Department Help Line with any questions at 413-587-7777.

Staff Directory Improvements

posted Mar 28, 2014, 8:16 AM by James Saccento

Although it may not look all that different, we have added some features and made some big improvements to the accuracy and speed of the ServiceNet Staff and Program Directories.

Another change is that you will need to login with your ServiceNet username and password as the old login accounts will be disabled over the weekend.  There is more information about this on the login page.

Please review your own information as well your program information and report any errors to change-phone@servicenet.org.

You can get to the staff directory from the ServiceNet intranet or by going to http://directory.servicenet.org

Staff Recognition Dinner

posted Feb 28, 2014, 2:24 PM by Wendy Payson

The Staff Recognition Dinner will be held on March 28 at the Log Cabin.  More details can be found on the attached flyer.

Servicenet Systems Update: February 24, 2014

posted Feb 24, 2014, 2:12 PM by Jessica Appleby   [ updated Feb 24, 2014, 5:24 PM ]

The data center that houses ServiceNet’s information systems had a sudden power loss on Sunday morning between 1 and 3AM. 

The battery backup did not cover the time until the backup generator came online, so our servers lost power, creating corruption in some of our systems. We were able to restore all systems and data from backups with the exception of some Outlook users’ email and calendar information from between Feb 9th and Feb 22nd due to the data corruption. We are in the process of restoring that corrupted data to affected users which may take a few more days. 

Exchange service was restored as of 2:45PM on Monday Feb 24th. ServiceNet Gmail accounts and eHana were unaffected. We are investigating any other unexpected effects and will continue to update the intranet with relevant information. Please contact us if you have any specific concerns, and in the meantime please be extra vigilant with checking your calendar appointments and time-sensitive email within that two week period.

Systems Alert: February 24, 2014

posted Feb 24, 2014, 9:46 AM by Jessica Appleby

We are working on restoring email and calendar service for Exchange users. We hope to have service restored today and will update this page when we have more information. Thank you for your patience.

Training Reminder

posted Feb 24, 2014, 9:42 AM by Jessica Appleby   [ updated Feb 24, 2014, 9:44 AM ]

The next cycle of the New Managers Roundtable series will begin tomorrow: Tuesday, February 25. This training series is for all newly hired or newly promoted managers or for any manager that attended trainings in a previous cycle and missed one or more sessions. If you are a manager who was hired in the past year and missed one or more of these trainings in the past, you need to make them up. Please contact Elizabeth Petegorsky to add your name to the training in this cycle. 

Attendance at these trainings is mandatory for new managers. If there is any reason that you will be unable to attend, please email Elizabeth at epetegorsky@servicenet.org. If you are unsure whether or not you attended a specific training, please email Terry Carr at tcarr@servicenet.org and ask her to check for you. If you need visit Human Resources on the day of the training, please contact the main HR number at 413.387.1105.

Tomorrow, Tuesday 2/25: Session 1, Intro to Management at ServiceNet - Working with Our Unions 9:30-1:30, 296 Nonotuck St., Florence, Main Conference Room (1st Floor). Please bring your own lunch.

Elizabeth Petegorsky, LICSW
Director, Staff Development

REACH Program Has Moved

posted Jan 23, 2014, 11:31 AM by Wendy Payson

The REACH Program has a new home!  They moved this morning to 108 North Main Street, Sunderland, MA 01375.  Their new phone number is 413.665.8717, and their new fax number is 413.665.9383.

Staff Recognition Dinner

posted Jan 21, 2014, 7:11 AM by Wendy Payson

Save the Date!  This year's staff recognition dinner will be held on March 28th at the Log Cabin.  More details to follow.

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