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Intranet and Gmail Back Online

posted Apr 17, 2013, 7:45 AM by Ken Narkiewicz

Google Enterprise Apps which hosts our agency intranet and Gmail was down for several hours this morning. This affected all Google customers and was beyond our control. Since you are now reading this, the service has obviously been restored.
 
Have a great day,
 
Ken Narkiewicz
Director of Information Technology
ServiceNet, Inc.

Server Maintenance Complete

posted Apr 6, 2013, 9:54 AM by Ken Narkiewicz

All systems are back online. We had an unexpected issue that affected eHana logins for part of the morning. This has been corrected and we apologize for any inconvenience that this created.

Thank you, 

Ken
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Ken Narkiewicz
Director of Information Technology
ServiceNet, Inc.
IT Help Line 413.587.7777
Direct 413.582.4265
knarkiewicz@servicenet.org

Server Maintenance Begins

posted Apr 6, 2013, 6:13 AM by Ken Narkiewicz

Initial steps are being taken and all servers will be down within the next hour (see the previous post for specific details on what will be affected). Please plan on several hours of down time. More info will be posted here as things come back online.

Planned Server Maintenance Sat. 4/6

posted Apr 1, 2013, 8:02 AM by Ken Narkiewicz   [ updated Apr 1, 2013, 8:04 AM ]

We will be performing some routine maintenance on our servers that are located in the Crocker data center within the STCC technology park this coming Saturday, April 6th, at approximately 10 am.

The servers will need to be brought completely down for up to several hours. During this time, ServiceNet email (exchange and gmail,) the operations portal, the external web site (www.servicenet.org) and the HR Database and other associated Filemaker databases (staff directory, etc.) will not be available.

We anticipate that everything will be back online by no later than 2 pm, possibly earlier. Please plan accordingly.

eHana, ADP and the main intranet page (home.servicenet.org) will not be affected. We will post updates about the server maintenance on the intranet on Saturday. 

Do not hesitate to contact us in the IT department with any questions or concerns. 

Thank you, 

Ken
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Ken Narkiewicz
Director of Information Technology
ServiceNet, Inc.
IT Help Line 413.587.7777
Direct 413.582.4265
knarkiewicz@servicenet.org

Staff Recognition Dinner

posted Mar 8, 2013, 7:23 AM by Wendy Payson

This year's Staff Recognition Dinner is on April 4.  Please see the attached flyer for all the details.  Hope to see you there!

Pathways Gift Drive

posted Dec 5, 2012, 8:03 AM by Wendy Payson

Three years ago Pathways and Pathways North began a holiday “Adopt a Family” program where we provided gifts to the families involved in our programs that they would not otherwise be able to afford.  Last year we expanded the program to include our HBI program, an outreach program providing therapeutic services to youth in Hampshire county.  We were awed by the generosity of those who donated, and were able to make the holiday season a bit brighter for all those families that participated in the program.

We are reaching out to you, our fellow ServiceNet employees, to help us with this endeavor once again.  Please take a moment to read the attachment and consider adopting one of the families by purchasing the gifts requested by our children and their siblings.  Some of the families are larger than others, so please consider the option of pooling your resources together to fulfill one family’s holiday wishes.  We are also glad to accept cash donations, let us do the shopping for you!

If you are able to help us out, please contact Amanda Harrison at aharrison@servicenet.org or through eHana with the family you would like to sponsor (please specify county and family number).  Gifts can be dropped off at either Pathways site or with Susan Karas at the Northampton Clinic and Chris Neiman at the Greenfield Clinic.  Please check back with current eHana postings, as we will update this list as families are chosen.

We are asking that all gifts be turned in by Wednesday December 12th to give us enough time to get the gifts to the families before the holidays.  There is no need to wrap the gifts, please place them in a bag with the coordinating family number and county so we can distribute them. 

Please note, families already “adopted” are preceded on the posting with a “THANKS”.

We truly value your willingness to help out the families at Pathways and HBI and please know your generosity will be greatly appreciated.           

Kindly,

Pathways, Pathways North and HBI Staff

Staff Satisfaction Survey Results

posted Nov 16, 2012, 1:21 PM by Wendy Payson

Thank you to all the staff who participated in the satisfaction survey.  Attached is a file showcasing the results.  The results are being carefully reviewed, and all suggestions are being taken into consideration.  For more information, contact Seth Dunn at sdunn@servicenet.org or 413.585.1361.

November 2012: Smoking Cessation

posted Nov 16, 2012, 10:20 AM by James Saccento

Dear ServiceNet Community,

In honor of the Great American Smokeout this week, I’d like to share this article from the U.S. Government’s Center for Integrated Health Solutions, which I hope you will find to be informative and useful:

November 2012: Smoking Cessation.

I’m hoping you will all take a few moments to read it!

Sue

Susan Stubbs, President and CEO

Early Time Sheets

posted Nov 16, 2012, 10:11 AM by Ken Narkiewicz

Happy Thanksgiving!!

Time sheets are due 2 days earlier than normal this pay cycle.  Please have your time sheet in to the payroll department no later than NOON on Wednesday November 21st.  DBIS we request that your time sheets are in by Noon Tuesday November 20th.  Please also take into account the courier service does not deliver to Nonotuck until roughly 4 each day and plan accordingly to assure your time sheets will arrive BEFORE the time sheet deadline.  We will ALWAYS WELCOME time sheets earlier than the deadline.  Attached is a copy of this pay cycle's time sheet.  It is imperative that if you work during the 24 hour period of Thursday November 22, that the number of hours worked in that 24 hour period is also listed in the space provided in the "Name of Holiday or Other" column, otherwise you will not receive time and a half compensation for hours worked during the time and a half holiday. 

We wish you a happy, healthy & thankful Thanksgiving....we have lots to be thankful for this year!!

Leah Kuznik
Payroll Specialist
ServiceNet, Inc.
413-387-1113
fax: 587-7996
www.servicenet.org

Weather Emergency Updates

posted Oct 28, 2012, 6:39 PM by James Saccento   [ updated Oct 30, 2012, 1:59 AM ]

Closing Information

The New Hire Orientation has been cancelled today and tomorrow due to the storm.  It will be rescheduled for Wednesday 31st, Thursday 1st and Friday the 2nd.  



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