Resolved: IT Service Request system Unavailable - Fri., 5/3

posted May 3, 2019, 7:36 AM by Taylor Wadsworth Lescarbeau   [ updated May 3, 2019, 2:10 PM ]

The login issues reported yesterday, Thursday, 5/2/19, with the IT Service Request system were resolved at approximately 12:00pm ET today, Friday, May 3, 2019.


If you are still experiencing issues after this time, please reach out by calling the IT Help Line at 413-587-7777.

You may need to clear your browser cookies/cache and re-open it to login.


Thank you,


Taylor Wadsworth Lescarbeau

Technical Support Manager

Information Technology

Resolved - e3/Datis Authentication Issues - Mon. 4/29/19

posted Apr 29, 2019, 8:00 AM by Taylor Wadsworth Lescarbeau   [ updated May 3, 2019, 7:34 AM ]

This morning, Monday, April 29, 2019, IT received multiple reports of “bad session” errors when staff attempted to log into Datis. To resolve this issue, please clear the browsing history and cache then restart the computer before trying to log back into Datis.

If you are still experiencing issues after performing these steps, please reach out by submitting an IT Service Request or calling the IT Help Line at 413-587-7777.

Evening with the Stars Page Live

posted Apr 12, 2019, 8:01 AM by Andrew Drewnowski   [ updated Apr 12, 2019, 8:03 AM ]

I hope everyone had a great time at last Friday's dinner.  Click on the link below or click on the "Evening with the Stars" tab to the left in the Navigation pane to see our first digital program.  The program includes all milestone write-ups, Super Star write-ups, and pictures from the event.

ServiceNet Around the World

posted Mar 26, 2019, 7:00 AM by Andrew Drewnowski

At ServiceNet, we have staff from all over the world.  Click on the map below to tell us where you're from and what you find special about your birth country. 
Let's fill as much ServiceNet purple on this map as we can!

MHRS Legislative Breakfast 3/22

posted Mar 22, 2019, 1:07 PM by Andrew Drewnowski   [ updated Mar 25, 2019, 7:28 AM ]

Saro Ntahobari, a participant in ServiceNet’s PREP program, shared the story of her personal journey at the Department of Mental Health annual legislative breakfast in Springfield on Friday, March 22nd.
Pictured Above (left to right):
 Tammie Badura (Certified Peer Specialist, PREP), Saro Ntahobari, Josh Cairns (Certified Peer Specialist, PREP), Cailin Qualliotine (PREP Program Psychology Resident)

Resolved - eHana Unavailable - Wed., 3/20

posted Mar 20, 2019, 6:21 AM by Taylor Wadsworth Lescarbeau   [ updated Mar 20, 2019, 7:04 AM ]

Issues logging into eHana have been resolved as of 10:00AM on Wednesday, 3/20/2019. We thank all staff for their patience.

To report any service availability issues after this time, please submit an IT Service Request or call the IT Help Desk at 413-587-7777.

Network Equipment Updates

posted Mar 18, 2019, 11:47 AM by Randy Benoit   [ updated Mar 18, 2019, 11:49 AM ]

Starting tonight, 3/18/2019, We will be performing routine maintenance on all networking equipment agency wide. All updates will begin after hours at approximately 7pm EST.  When network equipment is updated they devices will restart for the updates to take effect, during this time you may experience a small interruption in service lasting about 5-10 minutes. Services should be restored after the restart.

***NOTE***  If for any reason a device does not return on its own, please send me an email immediately rbenoit@servicenet.org. Do not attempt to reset the devices without IT assistance.

We will be starting with Administration this week.  We will keep everyone informed to when it will be affecting each division.  Thank you!

4/5/19 Evening with the Stars: Staff Recognition Dinner

posted Feb 28, 2019, 11:06 AM by Andrew Drewnowski

Please RSVP by March 22nd

↓ Click on the invitation below to RSVP 
Click Here to RSVP

WGBY's "Connecting Point" with Jim Frutkin

posted Feb 21, 2019, 12:48 PM by Andrew Drewnowski   [ updated Feb 21, 2019, 12:49 PM ]

ServiceNet's Senior Vice President of Strategy and Business Development Jim Frutkin was featured on a recent episode of WGBY's "Connecting Point", talking about the recent announcement of the consolidation of Baystate mental health services.

February 2019 ServiceNotes

posted Feb 12, 2019, 1:49 PM by Andrew Drewnowski


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