Click the link below to read the mid-August edition of ServiceNotes!
Over the past few days there have been a few incidents of phishing attacks directed against ServiceNet employees. Phishing attacks utilize social engineering tactics (emails or phone calls that prey upon one’s emotions) to trick a user into offering up sensitive information, opening a malicious attachment or web site, or even payment of a sum of money. An attacker might send an email that appears to come from a known party (such as a coworker) or a reputable institution, such as a bank or other financial institution (Bank of America or Paypal for example).
Please keep the following information in the back of your mind at all times:
Verify the sender of an email before responding with sensitive information or opening an attachment. The “Sender” may look legitimate at first glance (such as “Fraud_Department@Paypal.com” or “John Smith, ServiceNet Fiscal Department”) but upon closer inspection, you will notice the real reply-to email address as something entirely different (such as “firstname.lastname@example.org” or “email@example.com”).
An email might urgently state that a past due invoice is attached and your initial reaction may be to open it immediately, however DO NOT open anything unless it can be absolutely confirmed that it came from a known source. The most common form of attachment that these attacks come from are “zip” files, so please be extra suspicious of any zip attachments.
Also, do not provide sensitive information to anyone over the phone unless you are absolutely able to verify their identity. If you are unsure, tell them you will contact their company directly and end the conversation. For example, if the suspicious caller states that they are calling from Bank of America with demands for sensitive financial information, tell them you will call back, hang up and call Bank of America customer support directly. You will likely discover that there is no record of the call or the original request for information.
In all cases, if you have the slightest suspicion that something is amiss, you will find that you are most likely correct--it’s always better to be safe than sorry. Contact your supervisor and/or the ServiceNet IT department to get a second opinion before you proceed. We’re here to help!
The following is an excellent resource to check out for more information about phishing and social engineering:
Feel free to contact me with any comments or questions, and thank you for your continued diligence!
Director of Information Technology
IT Help Line 413.587.7777
There were some problems logging into eHana and email on Friday. All systems are functioning normally as of this morning. Please contact the help desk at 413-587-7777 if you need assistance.
The Timesheets were fixed around 10am this morning and there have been no other issues reported since that time.
If you have called or submitted a timesheet related Service Request to the IT department yesterday afternoon or this morning your issue should be resolved.
Please log in and try submitting it again now.
The holiday time issue has been resolved. You may now submit electronic timesheets that include holiday hours.
If you are still experiencing problems with your holiday time, please submit a ticket to IT so that we may address the issue.
Thank you for your patience.
There has been an issue with electronic timesheets in which the amount of holiday hours available are incorrect. If you have any holiday hours that you need to include on your timesheet it will not allow you to save/submit your Timesheet. We are aware of the problem, and are working towards a speedy resolution. We apologize for any inconvenience this has caused.
Users who are not using Holiday hours can still submit timesheets successfully.
Due to the weather, all ServiceNet Outpatient Clinics will be closing at 5pm.