Ops Portal is now back online. Again, we apologize for the inconvenience and thank you for your patience.
Ops portal is currently down for some unscheduled maintenance. A notice will be sent out when it comes back online. We apologize for the inconvenience and appreciate your patience with this matter.
There were some brief issues today between 11am and noon that have been resolved.
Electronic timesheets can be submitted now. We apologize for the inconvenience and thank you for your patience regarding this matter.
Since there is the potential for strong/damaging storms this afternoon, I just wanted to remind everyone of some basic preparations to make with regard to agency technology:
Director of Information Technology
The holiday time issue has been resolved. You may now submit electronic timesheets that include holiday hours.
If you are still experiencing problems with your holiday time please submit a ticket to IT so that we may address the issue.Thank you for your patience.
There has been an issue with electronic timesheets in which the amount of holiday hours available are incorrect. If you have any holiday hours that you need to include on your timesheet it will not allow you to save/submit your Timesheet. We are aware of the problem, and are working towards a speedy resolution. We apologize for any inconvenience this has caused.
Users who are not using Holiday hours can still submit timesheets successfully.
The Operations Portal update was completed successfully yesterday evening and all systems are restored.
The Maintenance pager issue has been resolved. You can now call it directly as usual for maintenance emergencies by dialing 413-261-2800.
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Please click on the following link to participate in our Staff Satisfaction Survey. http://www.surveymonkey.com/s/RQ3Y83P. By participating, you will be helping us to make ServiceNet a better place to work, and you will also be helping us to provide excellent outcomes. All survey responses are anonymous and confidential. There is no way to trace responses to a person or a program. Please respond openly and honestly. The survey closes on December 31, 2014. If you have any questions, please contact Seth Dunn at 413.585.1361 or firstname.lastname@example.org.