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ServiceNet’s Prospect Meadow Farm Open House

posted Jul 11, 2014, 7:41 AM by James Saccento   [ updated Jul 11, 2014, 7:42 AM ]

SAVE THE DATE!

Friday, August 1st from 3pm-5pm.

ServiceNet’s Prospect Meadow Farm is excited to announce our third annual Open House and Community Day! Our open house will include a horse-drawn hay ride from the farm to the Hatfield Center, barnyard animals, guided tours, arts & craft activity tables, live music from ServiceNet's The Endless and from local band Carinae and sweet treats from local dessert food truck SugarBakers Cake Truck. Please help us spread the word by forwarding this email, sharing the attached flyer with coworkers, and posting the flyer in your office or local coffee shops! See attached flyer for more info.

Dining for a Cause

posted Jun 9, 2014, 1:25 PM by Wendy Payson

Pathways is hosting a fundraiser at the Ninety Nine Restaurant at the Holyoke Mall on Tuesday, June 24, 4:00 - 9:00 p.m. Bring the attached flyer and 15% of your guest check will go to Pathways.  For more information, call Pathways at 413.586.0390.

Updated IT Department Help Line

posted May 8, 2014, 9:00 AM by Ken Narkiewicz

Later today the IT department will be transitioning to a new phone system for the IT Help Line (413-587-7777). While employees will still be able to reach the Help Desk or leave a message on the IT general support line, the system offers several helpful new features.

Callers can now choose to leave a message or wait on hold in a queue until a technician is available. There is also now a separate queue for “emergency” IT support calls. IT emergencies are defined as mission-critical issues affecting multiple users or systems throughout the agency. During normal business hours, these calls will take priority and will be answered first. Please make the distinction between true IT emergencies and regular issues that can be handled through the general IT help process. Emergency requests are submitted to all managers in the IT department, even after hours or on weekends.

Finally, please listen carefully to the new messages, as the selections have changed.

Do not hesitate to contact us with any questions or concerns about the new system.

Ken
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Ken Narkiewicz
Director of Information Technology
ServiceNet, Inc.
IT Help Line 413.587.7777
Direct 413.582.4265
knarkiewicz@servicenet.org

Password Portal Contest - Last Days to Register/Prizes!

posted May 6, 2014, 12:35 PM by Ken Narkiewicz

It’s not too late to register and get into the drawing. You have until midnight this Wed., May 7th to get your registration completed and be eligible.

Here’s what you will have a chance to win:

***Prize Pack consisting of:***
$15 iTunes Gift Card
$5 Subway Gift Card
$5 Dunkin’ Donuts Gift Card
$5 Starbucks Gift Card
$5 Stop & Shop Gift Card

Don’t miss out on your chance to win--and avoid the nagging!!

---
Step by step directions as a pdf here.

Head over to http://password.servicenet.org to begin.
---

Ken
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Ken Narkiewicz
Director of Information Technology
ServiceNet, Inc.
IT Help Line 413.587.7777
Direct 413.582.4265
knarkiewicz@servicenet.org

Contest!! New Self-Service Password Reset System (Final Days to Register)

posted May 5, 2014, 11:01 AM by Ken Narkiewicz

This is the home stretch! You only have 3 more days to register on the new system and be entered into our drawing! There are still approximately 50% of all ServiceNet users who still need to register.

Remember--once May 7th has passed, you will not only be eliminated from a chance at the drawing, but the nagging begins. Avoid the nagging!

It only takes a couple of minutes to register, and then you will be able to manage your own password resets going forward, so get registered now for your final chance at the prize.

---
Step by step directions as a pdf here.

Head over to
http://password.servicenet.org to begin.
---

Ken
---
Ken Narkiewicz
Director of Information Technology
ServiceNet, Inc.
IT Help Line 413.587.7777
Direct 413.582.4265
knarkiewicz@servicenet.org

Windows Internet Security Issues

posted Apr 29, 2014, 9:39 AM by Ken Narkiewicz

Yesterday Microsoft announced that there is a flaw in their Internet Explorer web browser, versions 6 through 11 (basically all usable versions). If a user running Internet Explorer (IE) is directed to a compromised web page, a hacker can gain total control of the compromised computer.

Until Microsoft fixes the issue, we are requiring all internet browser based activity to be done using Google Chrome, rather than IE. The majority of sites, including ServiceNet work-related sites, can be accessed perfectly in Chrome. In a few, rare circumstances where a site does not work properly in Chrome, IE can be used, but only in those pre-approved (ServiceNet-related) sites. If you have any question at all about needing to use IE for any reason, please contact the IT department at 413-587-7777 for assistance.

Since Windows XP is no longer supported by Microsoft, there will not be an IE fix for XP machines—ever. The IT department has been in the process of replacing all XP machines across the agency, and this process is continuing. Eventually all XP pc’s will be replaced with Windows 7 Professional or higher. In the meantime, if you must still use a Windows XP pc, you should not use IE on that computer going forward. Use Chrome, which is not affected by the security flaw, and which will continue to be supported and updated on XP computers for the foreseeable future.

To recap:

Practice safe browsing habits. Do not visit unnecessary sites, or perform web searches on Internet Explorer.
Use Google Chrome Browser for any and all web-based activity.
Windows XP is still being used in our agency to some degree, and around the world in quite large numbers, but is no longer supported by Microsoft.
We are replacing all XP machines in ServiceNet as quickly as possible.
Contact the ServiceNet IT department with any questions or concerns at 413-587-7777

Thank you,

Ken
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Ken Narkiewicz
Director of Information Technology
ServiceNet, Inc.
IT Help Line 413.587.7777
Direct 413.582.4265
knarkiewicz@servicenet.org

Systems Alert: Ops Portal 04/26/2014

posted Apr 25, 2014, 11:40 AM by Jessica Appleby   [ updated Apr 26, 2014, 8:36 AM ]

A service issue occurred this morning affecting the Operations Portal. We will be performing emergency maintenance tonight to fully resolve the issue that has caused this week’s outages. The Operations Portal will be online tomorrow (Sunday, 4/27). Other Servicenet systems (eHana, Gmail) should not be affected by this issue. We apologize for any inconvenience. Thank you for your patience.

Big E Tickets

posted Apr 25, 2014, 6:55 AM by Wendy Payson

It's time to sign up for free group admission to the Big E.  In order to get our application in on time and insure our free attendance, Judy needs the information from program directors by June 6.  Please check your email for more details.  

Systems Alert: Ops Portal, 4/25/2014

posted Apr 24, 2014, 5:57 AM by Jessica Appleby   [ updated Apr 25, 2014, 6:31 AM ]

A service issue occurred this morning affecting the Servicenet Operations Portal. Access is now being restored, but it may take several hours for all aspects of the Operations Portal (including timesheet access) to return to full functionality. We will update this page when we have further information or access is fully restored. Other Servicenet systems (eHana, Gmail) should not be affected by this issue. Thank you for your patience.

Contest!! New Self-Service Password Reset System

posted Apr 23, 2014, 10:51 AM by Ken Narkiewicz   [ updated Apr 23, 2014, 10:52 AM ]

We are mid-way through our month long push to have all ServiceNet employees self-register on the new system!

To sweeten the deal, we will be having a contest as an incentive to register. We will be holding a drawing for a prize package consisting of several gift cards for local shops and restaurants (more info to follow). Since our registration window is 4 weeks, we will enter your name into the drawing once for each week you have already been registered. 

For example, if you registered right away during the first week--congratulations! You will have 4 chances in the drawing! If you registered during the second week, your name will be entered 3 times. Week 3 registrants will have 2 chances, and if you sneak in during the final week, you’ll have one chance in the drawing. Since we have extended the deadline to 2 weeks from today (May 7th) you can still get your name entered twice, so get going! 

Once May 7th has passed, you will not only be eliminated from a chance at the drawing, but your supervisor will begin nagging you more and more frequently until you register.

It only takes a couple of minutes to register, and then you will be able to manage your own password resets going forward, so get registered now and WIN! 
---
Step by step directions as a pdf here.
Head over to http://password.servicenet.org to begin.
---

Ken
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Ken Narkiewicz
Director of Information Technology
ServiceNet, Inc.
IT Help Line 413.587.7777
Direct 413.582.4265
knarkiewicz@servicenet.org

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