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RESOLVED - Zultys Mobile Communicator (ZAC) and MXIE Availability Issues - Mon., 6/17/19

posted Jun 17, 2019, 8:23 AM by Taylor Wadsworth Lescarbeau   [ updated Jun 17, 2019, 10:41 AM ]

The issues reported regarding logging in to the Zultys Mobile Communicator app on cell phones and/or the MXIE desktop application on computers reported today, Monday, 6/17/19, were resolved at approximately 1:00pm ET. Thank you for your patience. To report any service availability issues after this time, please contact the submit an IT Service Request or call the IT Help Line at 413-587-7777.

RESOLVED - Time Clock Availability Issues - Mon., 6/17/19

posted Jun 17, 2019, 7:37 AM by Taylor Wadsworth Lescarbeau   [ updated Jun 17, 2019, 2:50 PM ]

The issues clocking in/out on Datis Time Clock Tablets reported Friday, 6/14/19, were resolved at approximately 4:30pm ET, today, Monday, June 17, 2019. Thank you for your patience. To report any service availability issues after this time, please contact the submit an IT Service Request or call the IT Help Line at 413-587-7777.

COMPLETED - Email Maintenance - Wed., 6/12

posted Jun 12, 2019, 1:35 PM by Taylor Wadsworth Lescarbeau   [ updated Jun 18, 2019, 11:09 AM ]

On Wednesday 6/12/19, beginning at 6:00PM, Outlook Web Access (Exchange) email will be unavailable as IT performs maintenance on the Exchange server.  

Service(s) affected: email.servicenet.org

Who is affected: ServiceNet Staff

How will they be affected: Exchange (ie. Outlook Web Access) may experience delays in sending and receiving emails or be unavailable during this time.

Reason for event: Enable circular logging for load balancing and restart databases in preparation for O365 migration

Start Time: 6:00PM

End Time: 9:00PM

To report any service availability issues after this time, please submit an IT Service Request or call the IT Help Line at 413-587-7777.

Come join us at one of our upcoming Benefits Fairs!

posted Jun 12, 2019, 7:02 AM by Andrew Drewnowski   [ updated Jun 12, 2019, 9:46 AM ]

Talk with our representatives and learn more about the fine points of ServiceNet’s

  • Health Insurance plan options
  • Dental Insurance
  • Flexible Spending Account
  • Life Insurance and Retirement plans

Wednesday, June 12th  10am – 12noon – Village Hill, 21 Olander Drive, Northampton

Friday, June 14th  10am – 12noon – 1236 Main Street, Holyoke

Wednesday, June 19th  10am -12noon – The Jones Building, 21 Mohawk Trail, Greenfield

Thursday, June 20th  12noon – 2pm – 141 North Street, Pittsfield 





Transcranial Magnetic Stimulation (TMS) service launch 6/13

posted Jun 7, 2019, 11:05 AM by Andrew Drewnowski


COMPLETED - Outlook EMail Maintenance - TUESDAY 6/04/2019 5:00PM

posted Jun 4, 2019, 4:26 PM by Taylor Wadsworth Lescarbeau   [ updated Jun 18, 2019, 11:09 AM ]

At approximately 5:00PM on Tuesday 6/04/19, IT performed maintenance on Outlook Web Access email (email.servicenet.org). Email interdepartmentally was restored at approximately 10:00PM last night. Email can be sent to non-ServiceNet email, at this time, but staff may experience delays in receiving emails or be unavailable from non-ServiceNet email addresses at this time.

Our admin team has been working diligently to restore these services fully. We will communicate further if there is any delay in the restoration of services.

Thank you for your continued patience as we work as quickly as possible to resolve the problem.

At this time we are asking that staff hold off on creating IT Service Request tickets for anything related to Outlook email while we work to resolve the problem.

We will communicate as the system is brought back online.

May 2019 ServiceNotes

posted Jun 3, 2019, 9:36 AM by Andrew Drewnowski

https://mailchi.mp/808fccc5eb93/may2019servicenotes


If you did not receive the issue in your email, fill out the form below:


eHana Slow Down

posted Jun 3, 2019, 7:47 AM by Ruth Randall

Good morning, We are receiving reports of problems accessing eHana and have notified eHana of the slowdown. We are currently working with them to resolve this and appreciate your patience.

NEW Door Tablet and Calendaring Updates for Flex and Conference Room Reservations - Tues., 5/28/19

posted May 23, 2019, 5:00 AM by Taylor Wadsworth Lescarbeau

On Tuesday 5/28/2019, Information Technology (IT) will launch a new door tablet touch screen system for booking room reservations in the flex, conference, and orientation rooms at the Village Hill Admin. Offices located at 21 Olander Drive in Northampton. These interfaces will work hand in hand with your Outlook calendar, replacing the SharePoint calendaring system on the ServiceNet Intranet, to streamline scheduling for the entire agency.

You may have already caught a glimpse of these tablets as we are in the process of setting up these devices. As there will be ongoing changes throughout this year, please direct all requests to the IT department through the IT Service Request system or calling the IT Help Line at 413-587-7777, leading up to and following our official launch date on the twenty-eighth.

We encourage you to test the interface out and acclimate yourself to booking reservations through the door tablet system and your Outlook calendar. This will assist the IT staff in implementing your requests in future stages of the rollout and implementation of new feature sets throughout the year.

A demonstration of the new system will take place during our next all Village Hill staff meeting. In the meantime, you may find the following support articles of interest in orienting you to the new system:

1.      1.Using the Scheduling Assistant and Room Finder for meetings in Outlook: https://support.office.com/en-us/article/use-the-scheduling-assistant-and-room-finder-for-meetings-in-outlook-2e00ac07-cef1-47c8-9b99-77372434d3fa

2.      2.Door Tablet Room Scheduling Signage Solution: https://youtu.be/GVma9V7DwFc

We look forward to your response!

RESOLVED - IT Service Request system Unavailable - Fri., 5/3

posted May 3, 2019, 7:36 AM by Taylor Wadsworth Lescarbeau   [ updated Jun 18, 2019, 11:10 AM ]

The login issues reported yesterday, Thursday, 5/2/19, with the IT Service Request system were resolved at approximately 12:00pm ET today, Friday, May 3, 2019.

 

If you are still experiencing issues after this time, please reach out by calling the IT Help Line at 413-587-7777.


You may need to clear your browser cookies/cache and re-open it to login.

 

Thank you,

--

Taylor Wadsworth Lescarbeau

Technical Support Manager

Information Technology

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