REMINDER: Flu Clinic Tomorrow 1-3pm

posted Oct 10, 2019, 8:02 AM by Andrew Drewnowski

Shiftboard Maintenance - Saturday October 12th

posted Oct 9, 2019, 7:01 AM by Amy Miller

On Saturday, October 12, at 11:59pm Shiftboard's desktop site, mobile app, and affiliated services will be temporarily unavailable for a 4-hour scheduled maintenance window.

ServiceNet Night at the Springfield Thunderbirds

posted Oct 8, 2019, 9:34 AM by Andrew Drewnowski   [ updated Oct 8, 2019, 9:37 AM ]

Springfield Thunderbirds National Anthem

Sunday afternoon, October 6th, was ServiceNet Day at the Springfield Thunderbirds hockey game, where Arnold Nelson, a star from our Enrichment Center in Chicopee, rocked the house with his singing of the National Anthem.

Servicenet at the Thunderbirds

posted Sep 27, 2019, 1:05 PM by Andrew Drewnowski

Get your hockey season off to a great start at the Thunderbirds’ ServiceNet Day, Sunday afternoon, October 6th. Watch the Thunderbirds take on the Charlotte Checkers at the  Mass Mutual Arena in Springfield, and listen to the National Anthem sung by Arnold Nelson, a member of ServiceNet’s Enrichment Center.  Tickets for ServiceNet employees, program participants, friends, and families are just $13. So come make a day of it! 

Shelter Sunday seeks volunteers for collection sites, October 5th & 6th

posted Sep 26, 2019, 12:34 PM by Andrew Drewnowski

Northampton’s Shelter Sunday is an annual event when the community raises funds to support services for our neighbors who are hungry and homeless—including the people at ServiceNet’s Northampton shelters. Last year, Shelter Sunday raised $50,000, and this year the goal is $55,000. In addition to a pre-event mailing that goes out to households throughout the community, Shelter Sunday will have collection sites at several local businesses on Saturday and Sunday, October 5th and 6th.

As you can imagine, it takes many volunteers to make Shelter Sunday a success. Please consider donating just a couple of hours of your time to help in this important cause.

The greatest need is for volunteers at Shelter Sunday’s collection sites. For more information, or to sign up for a shift, please email Rick Hart at rshart3@comcast.net.

MA Paid Family Medical Leave

posted Sep 20, 2019, 12:25 PM by Amy Miller

MA Paid Family Medical Leave


On June 28th, 2018, Massachusetts Governor Charlie Baker Signed Bill H.4640 into law. This bill establishes a mandatory statewide paid family and medical leave program, which will be administered by a new Department of Family and Medical Leave. The leave program will be financed through a combination of employer and employee contributions.



Every ServiceNet employee is required to sign the Employer Notice to W-2 Employees. Starting on September 23rd, this document will appear when you sign in to Datis.  Please read it carefully, as it briefly explains your rights and obligations under this law, and acknowledge it electronically.


What is the Paid Family Medical Leave (PFML)?

  • It is a program that covers both family leave and leave for an employee’s own sickness, injury or disability that did not result from their job.


What are the benefits under this program?

  • A total of 26 weeks for a combination of Paid Family and Medical Leave
  • Up to 12 weeks of Family Leave (includes active duty family military leave, plus bonding time)
  • Up to 20 weeks of Personal Medical Leave / Disability
  • Up to 26 weeks of caregiver benefit for service member
  • The weekly benefit will be up to 80% of an employee’s earnings


Who pays for this benefit?

  • You and your employer share the cost. Please note that you will have a new payroll deduction starting October 1, 2019, which will amount to .378% of your gross wages per pay period.
  • Benefits will be available starting on January 1, 2021 for employees taking medical leave, and on July 1, 2021 for employees taking care of an ill family member. For more information, please go to: https://www.mass.gov/orgs/department-of-family-and-medical-leave


How can I find out how much of a benefit I can receive, based on my income, and if I have to go out on paid family medical leave?

  • The state has done a wonderful job of creating resources to help us navigate through the PFML, and to answer questions about how this new law will work. Here is the link to the calculator they have created:




Thank you,

Bruno Calouro

Senior VP of Operations

FREE Flu Clinic

posted Sep 18, 2019, 10:32 AM by Andrew Drewnowski   [ updated Sep 20, 2019, 8:13 AM ]

September 2019 ServiceNotes

posted Sep 12, 2019, 7:54 AM by Andrew Drewnowski

If you did not receive the issue in your email, fill out the form below

Ticketing System

posted Sep 11, 2019, 7:27 AM by Israel Mercado



The IT department is experiencing some delays in the ticketing system.  We are having issues with tickets being duplicated, closed tickets being reopened and replies not being sent to the requester and or the technician. We are working as quickly as we can to get this resolved. 



Thank you all for your patience.

Benefit Comedy Show 9/7 at Academy of Music

posted Aug 30, 2019, 12:46 PM by Andrew Drewnowski

Comedian Jessica Kirson to Headline “Comedy Cause 3” at the Academy of Music
A benefit show for ServiceNet’s shelters

Comedy as a Weapon will present “Comedy Cause 3” at the Academy of Music on Saturday, September 7th at 8pm. Proceeds from the show will benefit ServiceNet’s shelters, which Comedy as a Weapon founder, Tim Lovett, found himself utilizing early in his career. 

Jessica Kirson (Jay Leno, HBO’s Crashing) will headline this hilarity for charity as Kim “Boney” Deshields (Nick at Nite’s funniest Moms, Wendy Williams) hosts the show. Other acts include Tim Lovett (Opener for Donnell Rawlings, Oak City Comedy Festival), and the Champion of the Comedy Royale. The Alchemystics will open the show with their blend of Reggae, Hip-hop, gritty Soul, and hard-driving Rock guaranteed to charge up any crowd. DJ Groove from Good Groove Entertainment will provide music throughout.   

Jessica Kirson is a powerhouse on stage. In an era when only 10% of all touring comedians are female, she stands out as one of the strongest comedians regardless of gender. Her act is a hilariously relatable performance of sheer silliness, vulnerability, and ridiculous characters. And her countless comedic character videos have racked up more than 30 million views on social media. Jessica’s material is suitable for all ages, creating a great opportunity for groups of friends and family to share a night out together. As her friend Dave Attell says, “I’d hate to follow her.”

This year, Jessica will be featured playing herself on the HBO series, Crashing, with Pete Holmes. She recently served as a consultant, producer, writer, and actor for the Robert DeNiro film,The Comedian. And she has appeared on The View, Kevin Can Wait, and The Tonight Show with Jay Leno. Jessica was recently awarded “Best Female Comic” by the MAC association in New York City, and she received the prestigious Nightlife Award for “Best Stand-up Comedian.” This fall, Comedy Central will feature Jessica in a special produced by Bill Burr. Jessica is a regular contributor to The Howard Stern Show, where she produces and stars in prank calls for the program.

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