I hope you are enjoying the new and improved version of ServiceNotes. With the relatively short content and more frequent distribution rate, it should be easier for everyone to quickly catch up on things going on in the agency. For your convenience, links to the back issues can be found by clicking on "ServiceNotes" in the menu bar at the left. Meanwhile, if you haven't had a chance to read it already, please check out the most recent issue about our Greenfield Family Inn. As always, please share your suggestions for improvement or content with Wendy by emailing her at firstname.lastname@example.org.